Thank you for shopping with Zulmoda. We want you to be satisfied with your purchase. Since many of our products are made to order, please review our return and refund policy carefully before submitting a request.

Return Time Frame

You may submit a return, replacement, or refund request within 30 days from the date your order was delivered.

Requests submitted after this period may not be eligible for return or refund.

Eligible Returns

We accept return, replacement, or refund requests in the following situations:

  • The item arrived damaged or defective
  • You received the wrong item
  • You received the wrong size due to an error on our part
  • The product significantly differs from the description or images shown on our website
  • The item has a significant printing or manufacturing defect

Return Requirements

To be eligible for a return, the item should meet the following conditions:

  • Condition: The item must be unused, unwashed, unworn, and in its original condition
  • Packaging: The original packaging should be retained whenever possible
  • Proof of Purchase: You must provide your order number or other proof of purchase
  • Evidence: Photos showing the issue may be required before your request can be approved

Photo Documentation

To help us review your request quickly, please provide at least 2 clear, well-lit photos showing the product and the issue.

Depending on the problem, we may request photos showing:

  • The damaged, defective, or incorrect area
  • The size tag or product label
  • The full front and back of the product
  • The shipping package or shipping label, if relevant

Requests without sufficient supporting evidence may require additional information before they can be processed.

How to Request a Return or Refund

To submit a request, please contact our customer support team and provide:

  • Your full name
  • Order number
  • Email address used to place the order
  • A clear description of the issue
  • Supporting photos
  • Your preferred resolution: replacement or refund

Our support team will normally respond within 2–3 business days.

Please do not return any product without contacting us and receiving return instructions first.

Unauthorized returns may not be accepted or refunded.

Return Shipping Address

If a physical return is required, our support team will provide the appropriate return address after your request has been reviewed and approved.

Please do not send your order back to the address shown on the shipping label unless specifically instructed by our support team.

Return Shipping Costs

If the Issue Is Our Error

If you received:

  • A defective or damaged product
  • An incorrect product
  • An incorrect size caused by our error
  • A product significantly different from what was ordered

Zulmoda will be responsible for the approved return or replacement costs.

Depending on the situation, we may issue a replacement or refund without requiring the original item to be returned.

Other Returns

If a return is accepted for a reason that is not caused by an error or defect on our part, the customer may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is caused by an error on our part.

Print-on-Demand Products

Many products sold by Zulmoda are produced specifically after an order is placed.

Because these products are made on demand, we generally cannot accept returns or exchanges solely because:

  • You changed your mind
  • You selected the wrong size
  • You selected the wrong color or design
  • You entered incorrect personalization information
  • You no longer want the product after production has started

We strongly recommend reviewing the product description, size chart, personalization details, and shipping information carefully before placing your order.

This does not affect your rights if the product arrives damaged, defective, incorrect, or materially different from what you ordered.

Items We Cannot Accept

We generally cannot accept returns for:

  • Used, worn, washed, or altered products
  • Products damaged after delivery due to misuse
  • Products without sufficient proof of purchase
  • Customized or personalized items where the information was entered incorrectly by the customer
  • Minor differences in color caused by screen or monitor settings
  • Minor manufacturing variations that do not materially affect the product
  • Items returned without prior authorization

Refund Processing

Once your refund has been approved:

  • Refunds are normally processed within 5–7 business days
  • Refunds will be issued to the original payment method
  • You will receive a confirmation once the refund has been processed

After we issue the refund, please allow an additional 5–10 business days for the funds to appear in your account, depending on your bank, card issuer, or payment provider.

Refund Amount

Approved refunds generally include the purchase price of the affected product.

Original shipping fees are normally refunded only when the issue was caused by us, such as:

  • Defective products
  • Damaged products
  • Incorrect products
  • Incorrect sizes sent by us

Replacement & Exchange Policy

We may provide a replacement when:

  • The product arrived damaged or defective
  • We sent the wrong item
  • We sent the wrong size
  • There is a significant manufacturing or printing issue
  • The product materially differs from what was ordered

To request a replacement, please contact our support team with:

  • Your order number
  • A description of the issue
  • Supporting photos
  • Details of the replacement required

If the original product is no longer available, we may offer an alternative product or issue a refund.

Approved replacements caused by an error on our part will be sent at no additional cost to you.

Order Cancellation

Because our products may enter production shortly after an order is placed, cancellation requests should be submitted as soon as possible.

  • Cancellation requests submitted within 12 hours of placing the order can usually be accommodated if production has not started
  • Once an order has entered production, we may no longer be able to cancel or modify it
  • Once an order has shipped, it cannot be canceled

If you need to cancel or modify an order, please contact our support team as soon as possible and include your order number.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible.

We cannot guarantee that an address can be changed once the order has entered production or has been handed over to the shipping carrier.

Orders that cannot be delivered due to an incorrect or incomplete address provided by the customer may not be eligible for a full refund.

Lost or Missing Packages

If your tracking information shows that your package has not progressed for an unusually long period, please contact our support team.

We will review the tracking information and, where appropriate, work with our shipping or fulfillment partners to investigate the shipment.

If a package is confirmed as lost in transit, we may provide a replacement or refund depending on the circumstances.

Need Help?

If you have any questions regarding a return, refund, replacement, cancellation, or your order, please contact our customer support team.

When contacting us, please include your order number so we can assist you more quickly.

At Zulmoda, we stand behind the products we create and will work to provide an appropriate solution when there is a genuine issue with your order.

Thank you for shopping with Zulmoda.